SMB Consultants Support

Holiday Closure Notice

SMB Consultants will be closed from Monday, December 23, 2024, until Friday, January 3, 2025. Orders placed during this time will be shipped after the 10th of January. Should you need break-fix support during the holiday closure, please contact your software provider directly, as they will be best placed to assist you.

We’re here to help.

All support calls need to be pre-booked and are carried out via Zoom in 15min blocks. This will allow time to review and aim to diagnose your issue and if more time is required an additional booking can be made during the call.

Alternatively if you wish to submit a support ticket, please email support@smbconsultants.com.au with the details of your support issue.

Choose an agent below to book a time for a support agent to call you back that is convenient for you.

If you do not have a support retainer with SMB Consultants any support will be invoiced at a rate of $220/hr (ex GST).

Support calls are booked in 15min blocks to diagnose your issue. If your issue cannot be resolved within this block of time, you may need to schedule an additional time to continue the call.

SMB Consultants does not operate an inbound call centre for support.

Software Service Contacts

If you have a business-critical support issue, we recommend reaching out to your software service provider. For a full list of support contact information as well as service status links visit:

Cin7 Core (Dear Systems)

https://status.dearsystems.com/
https://support.dearsystems.com/support/home

Cin7 Omni

https://status.cin7.com/
https://help.cin7.com

Xero

https://central.xero.com/s/contact-support
https://status.xero.com/
https://central.xero.com/s/

Lightspeed (X-Series / Vend)

https://status.vendhq.com/
https://support.vendhq.com/hc/en-us

Deputy

https://status.deputy.com/